Geuren Alchemie, Lakenhalstraat 20, 1335 XK Almere Nederland

+31-6-29576268 (mo-fr 09:00-17:00 (CET))

General questions

How are the oils delivered?

The 5ml and 10ml oils are delivered in Miron glass (more information about this special glass can be found under: “What is Miron glas?” on the Frequently Asked Questions page) and come with a luxurious pipette. The oils are packed in a little bag (can be more than one when more than 1 oil is ordered) with oil specific Sigils (more information on Sigils can be found under: “What is the Sigil that accompanies the oil?” on the Frequently Asked Questions page).

When the order consists of one or more oils which will be a gift, please let me know by adding this to the order’s comment field during checkout.

How can I track my order?

Please refer to “Where is my order?” on the special Frequently Asked Questions page.

What is the delivery time for an item that is not in stock (sold out)?

Products that are marked out of stock (Sold out), have often already been ordered and are on its way to Geuren Alchemie. In that case we are talking about an additional couple of days (a week and often less when customs releases the shipment quickly) on top of the regular shipping. With the current work wide situation, delivery can take up to 6-7 weeks.

You can always contact us for more information through calling us, by sending an e-mail or by using the contact form.

How can I return an order or individual item?

The procedure for returning an order or individual item(s) is explained on the page: Return Policy.

I have an additional question.

Please refer to the dedicated Frequently Asked Questions page, send us a message with your question through our contact form or give us a call!

Geuren Alchemie is committed to good service. Our customer service can be contacted by email and telephone. We strive to answer all emails that are sent during working hours within 24 hours.